SHIPPING & RETURNS
SHIPPING POLICY
We offer shipping within the UK using weight to determine the postage cost. All orders are processed within 1-2 business days and are shipped via Royal Mail. Please allow 3-5 business days for delivery.
Larger orders may take longer to produce and therefore the standard delivery schedule may differ, this will be discussed via email or via telephone communications.
Shipping costs are calculated based on the weight of the product(s) in your order. The shipping cost will be displayed at checkout.
Shipping outside of the UK will be a standard minimum rate. All orders are processed within 1-2 business days and are shipped via Royal Mail. Please allow 3-5 business days for delivery.
Larger orders may take longer to produce and therefore the standard delivery schedule may differ, this will be discussed via email or via telephone communications.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 14 days of delivery for a refund or exchange. Please note that we do not cover postage costs for returns unless the item is defective or we shipped the wrong item.
To initiate a return, please contact us at info@eighteen07uk.com with your order number and reason for the return. We will provide you with a return shipping label and instructions for returning the item(s).
If the item is defective or we shipped the wrong item, we will cover the postage costs for the return. If we determine that the item is not defective or the fault is not ours, we will not cover the postage costs for the return.
Once we receive the returned item(s), we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer.
If you have any questions or concerns about our shipping and returns policies, please contact us at info@eighteen07uk.com